Managed IT services for Northshore businesses
Help desk, security, backups, network, Microsoft 365 and private AI, delivered under one flat monthly agreement by a team based in Mandeville.
30 minutes. No obligation. Written findings either way.
What is included in managed IT services?
Managed IT means we take responsibility for your technology for a flat monthly fee: support for your people, maintenance and security for every device, your email and file platform, your network and your backups, plus the planning that keeps spending sensible.
Most small businesses on the Northshore do not need a full-time IT employee. They need the output of a good IT department without the salary: fast answers, no surprises, and someone accountable when things go wrong.
- Help desk by phone, email, remote and on-site
- Monitoring and patching of every computer and server
- Endpoint protection with 24x7 managed detection and response
- Microsoft 365 or Google Workspace administration and hardening
- Backups tested on a schedule, with written recovery times
- Network, Wi-Fi and firewall management
- Multi-factor authentication and email security
- Planning reviews so purchases are budgeted, not emergencies
- Documentation of your whole environment, which you own
The managed IT stack, piece by piece
Every item below is part of a standard agreement. Each page explains the problem it solves and exactly what is included.
Strategic IT Planning
A virtual CTO: roadmap, budget, vendor decisions and quarterly reviews tied to business goals.
Learn more →Backup and Disaster Recovery
Tested 3-2-1 backups with documented recovery times, built for hurricane season.
Learn more →Network Management
Firewalls, Wi-Fi, segmentation and monitoring for offices that cannot go offline.
Learn more →Endpoint Security
Every laptop and desktop patched, encrypted, monitored and protected with EDR.
Learn more →Cybersecurity
CIS-aligned controls, vulnerability management, training and incident response.
Learn more →Help Desk Support
Real people who know your environment, by phone, email, remote or on-site.
Learn more →Microsoft 365
Hardened, licensed correctly and managed, so email and files stay secure.
Learn more →Security is included, and it is watched around the clock
Endpoint detection and response, 24x7 managed detection through our Huntress SOC partnership, MFA, email security, CIS Controls aligned hardening, awareness training and incident response. Compliance support for HIPAA, the FTC Safeguards Rule and ALTA Best Practices.
Cybersecurity practice →Private AI, sold in stages you control
Organize your documents and email, then put a private AI system on hardware you own so your team can ask questions and get answers from your own data. Custom tools, governance and ongoing management included.
AI services →AI services
AI Strategy and Advisory
Find the AI use cases worth doing in your business and skip the rest.
Learn more →AI Platform Management
We run the private compute, gateways and monitoring your AI depends on.
Learn more →AI Application Development
Custom AI tools built for your workflow and supported after launch.
Learn more →AI Data and Knowledge
Organized documents, knowledge bases and retrieval so AI answers from your data.
Learn more →AI Security and Governance
Access control, audit logging and policies that keep AI defensible.
Learn more →How working with us starts
No sales deck, no pressure. The first conversation is useful whether or not you hire us.
A 30-minute assessment call
We talk through how your office runs today: devices, email, backups, who has access to what, and what keeps you up at night. If it helps, we review your Microsoft 365 or Google Workspace settings while we talk.
Written findings and a flat-rate proposal
You get a short, plain-English summary of what we found and what we would fix first. If managed IT makes sense, the proposal is one flat monthly number with everything listed.
Onboarding without disruption
We document your environment, roll out monitoring and security in stages, and introduce your team to the help desk. Most work happens remotely; on-site visits are scheduled around your business.
Managed IT questions, answered
What is included in a managed IT agreement from Lagniappe IT?
Unlimited help desk for your staff, monitoring and patching of every computer and server, endpoint protection with 24x7 managed detection, Microsoft 365 or Google Workspace administration, backup and disaster recovery, network and firewall management, and a regular planning review. Hardware, software licenses and large projects are quoted separately.
Do we need to replace our current computers or software to switch?
Usually not. We start by documenting what you have, then recommend changes only where something is unsupported, insecure or holding you back. Replacements are planned into your budget, not forced on day one.
What is the difference between managed IT and break-fix support?
Break-fix bills by the hour after something breaks. Managed IT is a flat monthly fee for keeping things from breaking: monitoring, patching, security and support are all included, so the incentive is to prevent problems rather than bill for them. Read our comparison.
Do you support Google Workspace as well as Microsoft 365?
Yes. We administer and secure both. Many Northshore offices run Google Workspace for email with Microsoft Office on the desktop; we handle that mix every day.
How do you handle after-hours emergencies?
Security monitoring runs 24x7 through our SOC partner, and a confirmed threat is contained immediately. Routine help desk runs during business hours. After-hours on-site work is available and is billed separately from the monthly agreement.
Ready to stop worrying about your IT?
Start with a free 30-minute assessment. We look at your current setup, your backups, your email security and your biggest risks, then give you written findings you can act on, whether or not you hire us.
Prefer to talk now?
Call 985-304-3054 or email [email protected].
Monday to Friday, 8am to 5pm Central. Security monitoring runs 24x7 through our SOC partner.
1011 North Causeway Blvd., Suite 8, Mandeville, LA 70471