Help Desk Support for Northshore businesses
Expert IT help when your team needs it: without the wait.
30 minutes. No obligation. Written findings either way.
The problem
IT problems cost time. Every hour a CPA or attorney spends troubleshooting a tech issue is an hour they're not billing. Slow support, generic scripted responses, and helpdesk staff who don't know your environment make it worse: not better.
What we do about it
Direct access to technicians who already know your environment, your software stack, and your team. Phone, email, or remote session: with on-site support when remote isn't enough.
What does Help Desk Support include?
Everything below is covered in one agreement, documented in writing, and reviewed with you on a schedule.
Phone & Email Support
Direct line to technicians who already know your environment: not a generic call center. Real support from people familiar with your systems.
Remote Desktop Assistance
Screen sharing and remote session tools for immediate issue resolution. Most problems resolved without waiting for an on-site visit.
SLA-Tracked Ticketing
Every issue logged, prioritized, and tracked against defined service level agreements. Nothing falls through the cracks or gets forgotten.
On-Site Support
When remote isn't enough, we come to you. On-site visits for hardware, network, hands-on troubleshooting, and anything that requires physical presence.
New User Onboarding
New employee setup handled completely: accounts, devices, email configuration, software installation, and access provisioning done right the first time.
Account & Access Management
Password resets, account unlocks, permissions changes, and access management handled quickly so your team isn't blocked waiting for IT.
Hardware & Peripheral Support
Printers, scanners, monitors, and peripherals: the issues that frustrate users most: resolved efficiently without the runaround.
Senior Escalation Path
Complex issues escalated to senior engineers without sending you in circles. You get the expertise level the problem requires, not just tier-one responses.
How working with us starts
No sales deck, no pressure. The first conversation is useful whether or not you hire us.
A 30-minute assessment call
We talk through how your office runs today: devices, email, backups, who has access to what, and what keeps you up at night. If it helps, we review your Microsoft 365 or Google Workspace settings while we talk.
Written findings and a flat-rate proposal
You get a short, plain-English summary of what we found and what we would fix first. If managed IT makes sense, the proposal is one flat monthly number with everything listed.
Onboarding without disruption
We document your environment, roll out monitoring and security in stages, and introduce your team to the help desk. Most work happens remotely; on-site visits are scheduled around your business.
Help Desk Support: common questions
What does Help Desk Support from Lagniappe IT include?
IT Help Desk Support delivers tier 1 through tier 3 support during business hours (Monday through Friday, 8am to 6pm Central) with documented SLAs, ticket tracking, remote troubleshooting, and on-site dispatch when needed. Scope is set to your environment, written down, and delivered on a schedule.
How much does Help Desk Support cost?
Help Desk Support is normally part of a flat monthly managed IT agreement priced mainly on headcount, rather than sold by the hour. Larger one-time projects are quoted separately. We quote after a free assessment so the number reflects your actual environment.
Who is Help Desk Support a good fit for?
Owner-led businesses of roughly 5 to 50 people on the Northshore of Louisiana, especially law firms, CPA firms, dental and medical practices, title companies, insurance agencies, contractors and nonprofits that hold sensitive data and cannot afford downtime.
Where do you deliver Help Desk Support?
From our office in Mandeville across St. Tammany Parish (Covington, Slidell, Madisonville, Abita Springs and nearby), plus Hammond and the Greater New Orleans area. Most work is remote; on-site visits are scheduled when hands are needed.
How do we get started?
Book a free 30-minute assessment. You get written findings either way, and a flat-rate proposal if there is a fit. Onboarding is staged so your team keeps working while we take over.
Related services
Strategic IT Planning
A virtual CTO: roadmap, budget, vendor decisions and quarterly reviews tied to business goals.
Learn more →Backup and Disaster Recovery
Tested 3-2-1 backups with documented recovery times, built for hurricane season.
Learn more →Network Management
Firewalls, Wi-Fi, segmentation and monitoring for offices that cannot go offline.
Learn more →Ready to stop worrying about your IT?
Start with a free 30-minute assessment. We look at your current setup, your backups, your email security and your biggest risks, then give you written findings you can act on, whether or not you hire us.
Prefer to talk now?
Call 985-304-3054 or email [email protected].
Monday to Friday, 8am to 5pm Central. Security monitoring runs 24x7 through our SOC partner.
1011 North Causeway Blvd., Suite 8, Mandeville, LA 70471